Experience unparalleled peace of mind with Sauce Labs Premium Support, offering unmatched availability, lightning-fast responses, and dedicated experts for your most critical operations.
Essential
Availability | Monday–Friday 12:00AM-5:00PM PST |
Initial Response Time | Severity Level 1 - 1 Business Day Severity Level 2 - 1 Business Day Severity Level 3 - 3 Business Days |
Virtual Agent Support | Yes |
24-Hour System Monitoring | Yes |
Portal | Yes |
Professional
Availability | Monday–Friday 12:00AM-5:00PM PST |
Initial Response Time | Severity Level 1 - 2 Hours Severity Level 2 - 4 Hours Severity Level 3 - 8 Hours |
Dedicated Customer Success Manager | Yes |
Virtual Agent Support | Yes |
24-Hour System Monitoring | Yes |
Portal | Yes |
Phone Support (Video Conferencing Support) | Yes |
Premium
Availability | 24-Hours, 7-Days a Week |
Initial Response Time | Severity Level 1 - 1 Hour Severity Level 2 - 4 Hours Severity Level 3 - 6 Hours |
Dedicated Customer Success Manager | Yes |
Designated Queue of Technical Account Managers | Yes |
Virtual Agent Support | Yes |
24-Hour System Monitoring | Yes |
Portal | Yes |
Phone Support (Video Conferencing Support) | Yes |
Private Slack Channel | Yes |
